Effective Date: April 14, 2026
Lifeline Aid International (“Lifeline Aid,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website and in the course of our charitable activities.
This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit our website, contact us, donate, subscribe to updates, apply to volunteer, or otherwise interact with us.
1. Scope
This Privacy Policy applies to personal information collected through:
- our website;
- email, phone, and online forms;
- donation, subscription, and inquiry activities;
- volunteer, employment, or partnership inquiries; and
- other interactions related to our programs and operations.
Where personal information is collected through technological means, this policy is intended to serve as our website confidentiality/privacy policy.
2. What We Mean by “Personal Information”
“Personal information” generally means information about an identifiable individual. Depending on the context, this may include:
- name;
- email address;
- phone number;
- mailing address;
- donation information;
- communication preferences;
- volunteer or employment application information; and
- technical data associated with website use, such as IP address, browser type, device information, and cookie-related data.
3. Information We Collect
3.1 Information You Provide Directly
We may collect information you voluntarily submit when you:
- contact us;
- make a donation;
- subscribe to updates;
- request information; or
- apply to volunteer or work with us.
3.2 Donation and Transaction Information
If you donate online, payment information may be processed by secure third-party payment or fundraising service providers rather than directly by Lifeline Aid International. We may receive limited transaction details such as your name, amount, date, and confirmation status.
3.3 Website Usage Information
When you use our website, certain technical information may be collected automatically, including:
- IP address;
- browser and device type;
- pages visited;
- referring website;
- date and time of access; and
- analytics or cookie-related information where enabled.
4. How We Use Personal Information
We may use personal information to:
- respond to inquiries and requests;
- process donations;
- send requested communications and updates;
- administer volunteer, employment, or partnership inquiries;
- improve website functionality, security, and user experience;
- maintain internal records and accountability; and
- meet legal, regulatory, audit, and reporting obligations.
5. Consent
Where required by applicable law, we collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.
Consent may be express or implied depending on the sensitivity of the information and the circumstances. By submitting a contact form, subscribing to updates, or providing information necessary to process a donation or request, you consent to the reasonable uses described in this policy.
You may withdraw your consent to certain uses at any time, subject to legal or contractual restrictions and reasonable notice.
6. Cookies and Analytics
Our website may use cookies or similar technologies to:
- support website functionality;
- understand traffic and usage patterns;
- improve performance; and
- enhance user experience.
You may be able to control cookies through your browser settings. Disabling some cookies may affect website functionality.
If we use non-essential analytics or similar technologies, we may provide an appropriate notice or consent mechanism, depending on the tools used and applicable law.
7. Disclosure of Personal Information
We do not sell personal information.
We may disclose personal information only where necessary and appropriate, including to:
- payment processors;
- donation platform providers;
- website hosting, IT, analytics, or security providers;
- professional advisers; and
- regulators or authorities where disclosure is required or permitted by law.
8. Cross-Border Processing
Some service providers may store or process personal information outside your province or outside Canada. In such cases, personal information may be subject to the laws of the jurisdiction where it is processed.
We take reasonable steps to ensure that service providers handling personal information on our behalf provide an appropriate level of protection.
9. Safeguards
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information to help protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These safeguards may include:
- restricted access to personal information;
- password protection and access controls;
- secure third-party platforms;
- confidentiality expectations; and
- internal handling procedures.
10. Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and as required for legal, tax, accounting, audit, regulatory, or operational reasons.
11. Your Rights
Subject to applicable law, you may request:
- access to personal information we hold about you;
- correction of inaccurate or incomplete information;
- withdrawal of consent to certain uses;
- information about our privacy practices; or
- review of a privacy complaint.
12. Children’s Information
We do not knowingly collect personal information directly from children through our website without appropriate authorization where required. Where information relating to children is involved in our communications or programming, additional care, permissions, and safeguarding measures are expected.
13. Third-Party Websites and Platforms
Our website may contain links to third-party websites, donation portals, or social media platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies before providing personal information.
14. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or technology changes. The updated version will be posted on this page with a revised effective date.
15. Contact Us
For questions, access requests, corrections, or privacy complaints, please contact:
Lifeline Aid International
Website: lifeline-aid.org
Email: info@lifeline-aid.org